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| Hi <firstname> |
| Welcome to this edition of Supernews that includes a preview of the upcoming new Scheme website, feedback both positive and negative from the recent survey, the latest market commentary, and articles on things to think about before you retire, breaking through the financial advice barrier, and the 2021 financial market outlook. |
| As always, if you’ve got any questions about the Scheme or if there is anything you would like to see included in future newsletters, please call the Helpline on 0800 MY SUPER (0800 69 78737). |
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Your feedback |
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| Thank you to everyone who took time to complete the recent member survey. Your feedback will help us improve the Scheme’s services and how we communicate with you. We received a number of useful comments and insights from the survey that we as a Board will consider. |
| Everyone who completed the survey went into the draw to win a $200 Prezzy Card. Congratulations to Paul Marshall for winning the prize draw! |
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| Feedback Highlights |
| 23.1% |
of the membership
completed the survey.
The industry average
response rate is
5-10%. Thank you to
everyone who
participated! |
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| 78.7% |
of respondents would
recommend FireSuper
to a friend or colleague.
FireSuper’s overall
net-promoter-score* is
74.6%. This is very
high and shows
members are
overall happy with
the Scheme. |
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| 93.2% |
of respondents find
that electronic
communication best for
them, followed by post
at 2.6%. Members can
change their
communications
preference online
at anytime. |
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| 24.7% |
of respondents had
called the Helpline
within the last 12
months. Of those who
have called Helpline,
83.1% rated their
experience as
excellent or very good. |
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| *Net-promoter-score (NPS) is a member loyalty metric based on the perspective that every member can be placed within three types: “Promoters” (members who are generally enthusiastic and loyal), “Passive” (members who are typically happy but not as enthusiastic as promoters), and “Detractors” (members who are unhappy, and feel mistreated). |
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New website preview |
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| Our administration manager, Mercer, is upgrading the Scheme website to improve functionality, navigation, and security. The site will be enhanced for mobile devices, making it even easier to get information on the Scheme and your account while on the go. It is due to launch in a few months, and while it is still being developed, we have managed to capture this snippet of what the new website homepage will look like! We will keep you updated on progress. |
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| How to access the current website |
| Access your account online at any time by logging in with your PIN. Create or reset your PIN online with your member number, a valid email address (that is registered in our system), and your date of birth. Visit the current website at www.firesuper.superfacts.co.nz. |
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Prefer to receive updates by email? |
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| New year, new communications preference? Now is the perfect time to check and review how you would like to receive important Scheme information and updates that are sent to you throughout the year. If you would like to change or update your preferences, log into your account. |
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Breaking through the advice barrier |
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| Why we need advice more than ever before and why we’re not getting it. |
| New research has revealed that despite a booming property market forcing many of us to take on record levels of debt (making financial advice more important than ever before); most New Zealanders are missing out on its benefits. |
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Investment market performance |
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| Quarter ended 31 December 2020 |
| The COVID-19 pandemic that swept across the globe has shocked economies around the world and resulted in the deepest and sharpest global recession since the Second World War. After lurching in and out of lockdowns of their populations, governments in many countries have been unable to contain the spread of the virus which has proved to have devastating health and economic consequences. With more than 100 million identified cases and in excess of two million deaths at the time of writing, the health emergency continues to spiral out of control in many countries. However, the beginning of 2021 marked the first large scale vaccination programmes which will hopefully soon start to slow the spread of the virus and allow economies to begin to function more normally. |
| The rapid spread of the virus earlier in the year contributed to panic and sharp declines in shares and fixed interest securities during February and early March as investors dramatically retreated from markets. However, even as economies around the world crashed, investment markets recovered strongly as central banks cut interest rates and injected massive liquidity. Simultaneously governments initiated huge spending programmes to combat the economic impacts of the virus. Remarkably, many companies and sectors of economies have thrived, and some areas of the share markets, most notably the large technology and consumer stocks of the US (e.g. Amazon, Netflix and Apple), delivered exceptionally strong returns in 2020. |
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Source: Russell Investments
Date: 22 February 2021 |
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Scheme earnings rates |
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| (Cumulative year-to-date interim returns) |
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| The chart below shows the earning rates for each investment option over the fiscal year-to-date period (from 1 April 2020 through to 31 January 2021). The returns are net of fees and tax. |
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| Member earning rates (1 April 2020 – 30 January 2021) |
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| Source: Russell Investments. Past performance is no guarantee of future results. |
| You can find the latest earning rates and general information about how financial markets are performing on the Scheme website. |
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Things to think about before you retire |
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| The concept of retirement means different things to different people. Whether it is the opportunity to travel and explore more of our own country, to spend time with grandchildren, to start a new project, to pick up a new hobby, or to dabble in a mixture of all of the above, retirement is a time to enjoy. And, retirement should be a time to be free of financial stress. It can be a major life transition and we need to be honest about what our goals are and what trade-offs we are willing to live with. Even if retirement seems a while away, it’s good to have a plan. Here are some things to consider before you retire. |
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| Key dates for 2021 |
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February
Member survey
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March
Newsletter |
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June
Annual report and member statement |
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August
Newsletter |
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November
Newsletter
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This email was sent from a mailbox that is not monitored so please do not reply to this email address. If you would like to receive your communications by post please sign into your account and update your communication preferences from the
‘update your details’ page.
This email including any attachments may be confidential and are intended for use by the intended recipient only. If you are not the intended recipient of this email, you must not read, disclose, distribute, copy, store, print or use the information or attachment(s) contained in this email. If you are not the intended recipient please call us on 0800 697 8737 and delete or destroy all copies of the message and any attachment(s).
Furthermore, the information contained in this publication is intended for general guidance only and is not personalised to you. It does not take into account your particular financial situation or goals, and it is not financial advice or a recommendation. We recommend that you read the Product Disclosure Statement (PDS) and take financial advice before making any investment decisions. In addition, past performance cannot be relied upon as a guide to future performance and returns.
This document has been prepared by Mercer (N.Z.) Limited (Mercer) on behalf of the trustee. |
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